Refund policy

Returns

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
  • All requests for return of the product must be placed within 48 hours from the date of delivery by writing to us at (email)
  • We will not accept returns of products if their complete packaging is missing or if they have been used. We do not offer refunds or exchanges for opened products due to hygiene concerns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  info@ntreck.com.

To start a return, you can contact us at info@nteck.com. Please note that returns will need to be sent to the following address: New Track Technology Enterprise, Bank colony, behind Hardyal school haryana, House No 6 Bank colony, 124507 Bhadurghar HR, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@ntreck.com./ +91-8318663229


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellation Policy: Customer can request cancellation over WhatsApp / Phone at +91 8318663229 or support@nuway4hair.in. after processing the order cancellation can not be done.

 

Shipping

Your Order will be delivered in 3 to 7 days after processing and processed under 36 Hour.
To return your product, you should mail your product to New Track Technology Enterprise, Bank colony, behind Hardyal school haryana, House No 6 Bank colony, 124507 Bhadurghar HR, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.