FAQ's

NTreck is a premium auto-care brand offering high-quality car and bike care products designed to enhance appearance, protection, and driving experience. Our products are developed for easy DIY use with professional-grade results.

Yes. All NTreck products are paint-safe and interior-safe when used as directed. They are formulated to work effectively without damaging vehicle surfaces.

Absolutely. NTreck products are suitable for all cars and two-wheelers, regardless of brand, model, or age.

Yes. NTreck products are designed for easy DIY application, making them ideal for both beginners and experienced car enthusiasts.

You can select products based on your need—cleaning, protection, shine, or fragrance. Each product page includes clear usage details to help you make the right choice.

Yes. Our products are formulated for all-weather performance, ensuring reliable results in hot, cold, and humid conditions.

Product longevity depends on usage, environment, and maintenance. However, NTreck products are crafted for long-lasting performance compared to standard alternatives.

Yes. All NTreck products undergo quality checks and testing to ensure performance, safety, and consistency before reaching customers.

• It takes us up to 48 hrs to dispatch your order once it is confirmed.
• After being dispatched, deliveries are completed within 4-6 business days.
• You will keep receiving updates on the status of your order on your registered phone number and email.
• You can also track the status of your order here.

You can request cancellation by reaching out to us via email at support@ntreck.com or by creating a ticket on our whatsapp chatbot number at +91-8318663229. Our team will assist you with the process.

Please do let us know what prompted you to cancel your order, your feedback will help us improve in future.

Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

We are sorry to hear that your order was cancelled without your intention.

Reasons that might have led to the cancellation of your order:

• Your order was COD.
• Your order was missing important information.

For all of the above cases, we reach out to customers to get a confirmation/update so we can ship their orders. In case we do not hear back for 7 days, we might cancel your order.

However, if you would still like to receive your order, please let us know and we will recreate and ship out your order again.

Certainly! Ensuring the authenticity and quality of our products is paramount to us. Each item undergoes a rigorous multiple-point quality check before being dispatched to you. Rest assured, your satisfaction and confidence in our products are of utmost importance. Thank you for placing your trust in us.

We mostly air-ship our orders but if you still need expedited shipping, let us know and we will try our best to dispatch the order as early as we can.

You can cancel your NTreck order before it gets packed. Cancellation is possible through the Website from your account in orders tab.

Well it can mean two things:

• The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries!
• Something might not be working as it’s supposed to on the website. Give us a call or send us an email and we’ll help in fixing it.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Only Damaged , Wrong Colour Product can be returned.
• To complete your return, we require a receipt or proof of purchase.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
• All requests for return of the product must be placed within 48 hours from the date of delivery by writing to us at (email)
• We will not accept returns of products if their complete packaging is missing or if they have been used. We do not offer refunds or exchanges for opened products due to hygiene concerns.

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment type used..

If you paid using your bank or e-wallet, it will reflect in the source account within 7 to 10 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

To start a return, you can contact us at support@ntreck.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@ntreck.com./ +91-8318663229

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return.
• All requests for return of the product must be placed within 48 hours from the date of delivery by writing to us at (email)
• We will not accept returns of products if their complete packaging is missing or if they have been used. We do not offer refunds or exchanges for opened products due to hygiene concerns.

We promise to refund the entire amount paid for the product, including any taxes that were paid. mode of refund depends on the mode of payment for the order.

We are sorry to hear that your coupon code is not working.

Following are the possibilities for this inconvenience caused:

• Typos while entering the code as coupon codes are case sensitive.
• The coupon code is old and hence expired, in which case, we request you to reach out to us on our whatsapp number +91-8318663229 with a picture of the code, and we will do our best to help.

All our standard applicable coupons are already available on the website.

To get the best deals:

• Keep visiting our official website as we run some discount campaigns around various festivals.
• Please subscribe to our newsletter and follow our social media handles.

We generally don't do discounting but to get best deal

• Follow our social media handles.
• Keep visiting our website for updates on any new discounts and promotions.